This policy applies to the website https://www.ecolaguna.de and all its sub-domains operated by EcoLaguna. It has been elaborated in accordance with the provisions of multiple legislations, including the General Data Protection Regulation.
Our supervisory authority
Principles we adhere
Lawfulness, Fairness & Transparency
Your personal data is processed in a lawful, fair and transparent manner.
Processing of your personal data is limited to a specific, explicit and legitimate purpose.
Only the minimal amount of your personal data relevant to the purpose is processed.
Your personal data is kept accurate, up to date, and if necessary is rectified without delay.
Your personal data is stored only for as long as is necessary for the processing purpose.
Integrity & Confidentiality
Your personal data is protected against unauthorized or unlawful processing, accidental loss, destruction or damage.
We are accountable for abiding to the above principles to the best of our abilities.
What Data We Collect
Data provided by you voluntarily
This data is given by you freely and is necessary for delivering our services to you. For example, when you submit an inquiry via online form, we ask for your contact information, such as your name and your e-mail address. We also save the contents of your message, including attachments and any other information you may choose to share with us.
Data gathered from you automatically
This data is logged by cookies and/or other means while you are visiting our website. It might include your IP address, browser type, date/time stamp, geolocation, browsing behavior, and other statistics. This is done in order to make tailored offers to you and optimize your experience with us, as well as to improve and protect our website.
Data acquired from third parties
We gather data from third parties with confirmation that they have legal grounds to share that data with us. This is either personal data you have provided them freely with or data they have gathered about you on their legal grounds. We have no responsibility for third parties and advise you to consult their privacy policies independently.
Publicly available information
We might collect information about you that is available publicly.
How We Use Your Data
On the grounds of fulfilling our contractual obligations
We process your data to deliver our services, provide customer support, notify you of any change to service provision, communicate invoicing, administer our customer base, or for other similar purposes for which we have your consent.
On the grounds of pursuing our legitimate interests
We process your data to send you non-binding offers and personalized campaigns from us and our partners, as well as to conduct customer satisfaction reviews, polls, ratings, or for other similar purposes for which we have your consent.
On the grounds of complying with our legal obligations
We process your data as required by applicable laws and regulations and/or requested by any judicial process or public authority. For example, we store your billing data for as long as needed for accounting purposes or by other obligations deriving from law.
We might process your data for further purposes that fit the original purposes for which your data has been gathered. In such cases we will ask for your explicit consent for further processing and ensure that such processing does not impair your privacy.
How Long We Keep Your Data
Your data is retained for as long as is necessary to fulfill the purposes for which it has been gathered for. We may retain your data for a longer period whenever you have given us your consent to that, or whenever required or permitted to do so by law.
Once the retention period expires, your personal data is deleted or anonymized so that you will no longer be identifiable. The rights to access, rectification, erasure and data transfer cannot be exercised after the expiration of the retention period.
How we secure your data
We do our best to keep your data safe and secure, preventing and protecting against an unauthorized access, disclosure, misuse or destruction of your data. We undertake appropriate measures to provide adequate security levels and ensure your data privacy.
However, please bear in mind that no method of digital storage or transmission is 100% reliable. Should any security breaches occur, we will notify the responsible authorities of such act. We will also notify you, in case there is a threat to your rights and interests.
With whom we share your data
We might share your data with third parties, such as website hosts, financial intermediaries, advertising agencies, analytics and search engine providers, who assist us in conducting our business, in particular operating and improving our website, maintaining your data, executing transactions and enhancing delivery of our services to you. We are committed to minimizing third party processing to lower the risks of your data exposure, while working only with those parties who have compliant privacy policies.
Please be aware that we might be required to disclose your data as part of a legal process, exercising our rights over our business assets, or as part of data transfer in the event of merger and/or acquisition. We also might be required to disclose your data to authorities responsible for prevention, detection and/or investigation of fraud, violations, malware, spam, or any other illegal activity on the internet.
Our use of external content
To provide additional information and add-on functionality, we may include links to external websites. Clicking on them will navigate you away from our website. We may also include embedded content hosted on external websites, like videos, images and articles.
Please be aware that we have no control and assume no responsibility for privacy practices of the external websites. We advise you to review their corresponding policies to ensure they meet your privacy preferences.
During your subsequent visits of our website, data gathered by cookies may be returned to our servers or to the servers of third parties for various purposes, depending on a cookie type. We use both essential and non-essential cookies for the following purposes:
These cookies are strictly necessary to deliver services requested by you and to enable smooth functioning of our website. They do not collect any personal data about you.
These cookies provide enhanced features on top of the essentials. They gather data about you in an anonymized or pseudonymized form. Among these cookies are:
These cookies remember your user preferences and make your subsequent use of our website personalized and more convenient.
These cookies help us gain insight into our website performance by aggregating and analyzing statistical data about our website usage.
These cookies are used to deliver advertisements and additional information that might be relevant to your needs and interests.
All non-essential cookies, including those installed by third parties, can be controlled at the browser level. Even though most web browsers accept cookies automatically, you can change default settings according to your privacy preferences. Detailed information about available choices can be found in your browser instructions.
Please bear in mind that we are not responsible for cookies and other tracking means used by third parties. We recommend that you consult cookie policies of the respective third party services prior to setting your privacy preferences.
We do not target and do not knowingly process data from anyone under the age of 16. In case we discover that a child under the age of 16 has provided us with her/his personal data, we immediately delete it from our servers. If you are a parent or a guardian and you are aware that your child has provided us with her/his personal data, please contact us so that we can take appropriate steps.
Your rights over your data
Right to Information
You have the right to know what personal data about you is gathered, for what reasons and how it is processed, and for how long it will be stored.
Right to Access
You have the right to to request a copy of your personal data processed by us. In case we are not able to fulfill your request, we will provide justification.
Right to Rectification
You have the right to verify accuracy and completeness of your personal data processed by us and request to correct and update it.
Right to Erasure
You have the right, under normal circumstances, to request your personal data to be erased from our records.
Right to Restrict Processing
You have the right, under normal circumstances, to limit our processing of your personal data for a certain period or in certain situations.
Right to Object to Processing
You have the right, under normal circumstances, to object to our processing of your personal data, as well as to object to automated processing.
Right to Data Transfer
You have the right, in case of automated processing, to request your personal data to be transferred from us to another data controller.
Right to Revoke Consent
You have the right to withdraw any time your consent previously given to our processing of your personal data.
Right to Complain
You have the right to lodge a complaint with your supervisory authority, in case you are not satisfied with our handling of your data.
How you can exercise your rights
If you wish to exercise your rights, please direct your request to us via our online contact from. We will address your request as early as possible and no longer then within one month.
For security reasons and in order to protect your data privacy, we will ask you to verify your identity before moving forward with your request. We will also ask you to clearly explain reasons for your request.
Upon examining the situation, we will either fulfill or reject your request. In the latter case we will provide our compelling reasoning of the rejection.
Changes to this policy
We reserve the right to make changes and periodical updates to this policy. They are effective immediately upon being published on this page. Please check this page frequently for the latest revision.
Latest revision: March 5, 2019
How you can contact us
Should you have any questions or suggestions regarding this policy, do not hesitate to get in touch with us using our online contact form.